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PakistanGate ("we", "us", "our", "the Company") acts as a booking intermediary and travel facilitator, connecting clients ("you", "the Client") with independent third-party suppliers — including but not limited to hotels, airlines, transport operators, tour operators, and ticketing venues ("Suppliers") — for hotel stays, tours, ground transport, attraction tickets, and related travel services within Pakistan.
We are not the owner, operator, or employer of any hotel, airline, vehicle, guide, or venue used to fulfil your booking. Each Supplier is an independent business responsible for the service it provides. Our responsibility is limited to facilitating the booking accurately and in good faith, and to acting as your point of contact with the Supplier where reasonably possible.
When you make a booking — whether through our website, our agent network, or our WhatsApp assistant — you are solely responsible for the accuracy and completeness of all information you provide, including but not limited to:
A booking request submitted through our website, our agent network, or our WhatsApp assistant is treated as a request and will typically show a status of "pending" until it has been reviewed and confirmed by our team and, where applicable, by the relevant Supplier. A booking is only guaranteed once you receive an explicit confirmation from PakistanGate with a confirmed status and a valid booking reference number.
Prices, availability, and room/seat inventory displayed on our website or quoted by our WhatsApp assistant are indicative and subject to real-time change until your booking is confirmed. Where a price or availability changes between the time of your request and confirmation, we will inform you before proceeding and you may choose to accept the new terms or cancel your request without penalty.
Unless stated otherwise, all prices are quoted in Pakistani Rupees (PKR). Prices may include or exclude applicable taxes, service charges, or Supplier-imposed fees, as indicated at the time of booking. Where a deposit or advance payment is required, your booking will only be treated as confirmed once that payment has been received and verified by us.
We reserve the right to correct any obvious pricing error (for example, a technical glitch or data entry error resulting in an unreasonably low price) prior to confirming your booking. If such an error is identified after a booking is confirmed, we will contact you to offer the correct price or a full refund, at your choice.
Cancellation and refund terms vary by Supplier, rate plan, and product type (for example: free cancellation, non-refundable, or partial-refund rate plans), and will be shown to you at the time of booking wherever possible. Where no specific policy is shown, our standard policy is that amounts already paid to Suppliers on your behalf are non-refundable once the Supplier has confirmed the booking, and any refund we are able to recover from the Supplier will be passed on to you, less any processing or administrative charges reasonably incurred.
Requests to amend or cancel a booking must be made in writing (email or WhatsApp) and will be actioned on a best-efforts basis, subject to the relevant Supplier's own policy and cut-off times.
We take reasonable care to confirm bookings only where inventory is genuinely available at the time of confirmation. However, because Suppliers are independent third parties who manage their own inventory, there remains a small risk that a Supplier may, due to its own error, overbooking, operational issue, or default, be unable to honour a confirmed booking (for example: a hotel with no rooms available on arrival, or a cancelled flight).
In such circumstances, PakistanGate will use best efforts to:
The Company's liability in any such case is limited to the amount you paid to us for that specific service. We are not liable for any indirect, consequential, or additional loss arising from a Supplier's failure to honour a booking — including but not limited to lost wages, missed connections, alternative accommodation costs beyond what we refund, or emotional distress — except where such loss arises directly from our own gross negligence or wilful default.
You are solely responsible for ensuring that you and all travellers in your booking hold valid passports, visas, identity documents, and any other travel documentation required for your journey, and that such documents remain valid for the required period (commonly at least six months beyond your travel dates, though requirements vary by destination and airline). You are also responsible for complying with all immigration, customs, health, and other legal requirements of your origin, transit, and destination locations.
We are not liable for any denied boarding, denied entry, deportation, fine, or other consequence arising from your failure to hold valid or sufficient travel documentation.
PakistanGate is not liable for any failure or delay in providing a service where that failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, extreme weather, epidemic or pandemic, war, terrorism, civil unrest, government action or regulation, strikes or industrial action, airline or airport disruption, or failure of a Supplier's systems or operations. Where a Force Majeure event affects your booking, we will assist you in seeking any remedy available from the relevant Supplier, but we are not obliged to provide compensation beyond amounts we are able to recover on your behalf.
To the fullest extent permitted by law:
By confirming a booking, you accept that PakistanGate has acted as a facilitator in good faith based on the information and instructions you provided, and that any error, omission, or mistake originating from information you supplied — including incorrect names, dates, contact details, or document numbers — is your sole responsibility. You agree to indemnify and hold PakistanGate, its owners, staff, and agents harmless from and against any claim, loss, cost, fine, or legal action arising from:
PakistanGate will at all times act in good faith and use reasonable skill and care in arranging and facilitating your booking. Our commitment is to do our best on your behalf at every stage — but responsibility for information you provide, and for matters within a third-party Supplier's control, cannot be assumed by PakistanGate.
Your use of any Supplier's service (a hotel stay, a flight, a vehicle transfer, an attraction ticket, etc.) is also governed by that Supplier's own terms and conditions, house rules, and cancellation policy, which are binding on you in addition to these Terms. Where there is a direct conflict between a Supplier's terms and these Terms regarding the scope of the Company's own liability, these Terms shall govern the Company's liability specifically.
If you experience an issue with any part of your booking, please notify us as soon as reasonably possible — ideally before or during your trip — so that we can assist in resolving it directly with the Supplier while there is still time to do so. Complaints raised only after a trip is complete may limit our ability to secure a remedy from the Supplier on your behalf.
Information you provide to PakistanGate (including passport and identity details where applicable) is collected solely for the purpose of processing your booking and is shared with relevant Suppliers only to the extent necessary to fulfil that booking. We take reasonable measures to protect your personal information and will not sell it to third parties.
We may update these Terms & Conditions from time to time to reflect changes in our services, Supplier requirements, or applicable law. The version in effect at the time you confirm a booking is the version that applies to that booking. Continued use of PakistanGate after an update constitutes acceptance of the revised Terms.
These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising out of or in connection with a booking made through us shall be subject to the exclusive jurisdiction of the competent courts of Rawalpindi/Islamabad, Pakistan.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. These Terms, together with any Supplier-specific terms referenced at the time of booking, constitute the entire agreement between you and PakistanGate regarding your booking, superseding any prior understanding or representation.
If you have any questions about these Terms & Conditions, please contact us:
Email: info@pakistangate.online
WhatsApp: +92 313 857-2111
PakistanGate is operated by Lexus Holidays, Rawalpindi, Pakistan.