Refund Policy

Tour & Package Bookings

Cancellation refunds are calculated based on how far in advance you cancel:

Cancellation NoticeRefund Amount
15 or more days before travel90% of amount paid
8 to 14 days before travel70% of amount paid
3 to 7 days before travel50% of amount paid
Less than 3 days or no-showNo refund

Hotel Bookings

Flexible Rates

Refundable if cancelled at least 24–48 hours before check-in (varies by hotel). The specific cancellation policy is displayed on the hotel booking page before payment.

Non-Refundable Rates

Non-refundable room rates cannot be cancelled or refunded regardless of notice period. These rates are clearly marked on the booking page.

Activities & Transport

Activities and transport bookings can be cancelled up to 48 hours before the scheduled date for a 80% refund. Cancellations within 48 hours are non-refundable.

Force Majeure

In cases of natural disasters, government travel bans, severe weather, or other force majeure events where travel is impossible, a full refund or travel credit (valid for 12 months) will be issued.

Refund Processing

How to Request a Refund

  1. Log in to your account and navigate to your booking.
  2. Click "Request Cancellation" and provide a reason.
  3. Our team will review and respond within 24 hours.
  4. Once approved, the refund will be processed within 5–7 business days.

For urgent cancellations, contact us on WhatsApp: +923138572111